Shipping & Return Information

Shipping Information

Order Processing

Next Day and 2nd Day orders will ship on the same day if received before 1 pm EST.  After 2pm the order will ship the following day.  

Standard ground orders take 2-4 days to process and ship out (Monday- Friday). Any order containing an Oracal 150 ft roll will take 7-14 days to process and ship out. Please note we are closed on weekends.

Once your order has shipped an email with tracking information will be sent along with delivery alerts. Tracking may take 24 hours to update with information.


Please allow 5-7 business days for delivery. For orders being delivered to Alaska or Hawaii please allow 7-14 days for delivery. 

Continental U.S.

  • Orders under $34.99 shipping within the contiguous United States will be charged  $5.95 for shipping and handling fees.
  • Orders $35 or over shipping within the contiguous United States will receive free shipping and handling.

Alaska & Hawaii

Orders shipping to Alaska or Hawaii will be charged an additional transportation charge.

  • Orders under $30 will be charged a total of $24.95 for shipping
  • Orders $25 or more will be charged $19.00 for shipping

International Orders

For international orders, please note that our pricing does not include any customs or import fees. These additional charges are the responsibility of the customer. Orders shipping internationally will be charged an additional transportation charge.

Stock Availability

In Stock Items 

Although we try to keep all items offered on our website in stock, occasionally there may be an item that is unavailable. 


Pre-Order Items

Select items may be available to be reserved through pre-orders. Items for pre-order will reflect an expected in stock sate during the ordering process, they are subject to change. Once pre-ordered items are added to your cart a valid form of payment will be required to reserve this item. Orders that contain pre-ordered items will ship complete once all items are in stock.

Returns & Refunds


If you have purchased an item from our online store and wish to return it, you may do so within 30 days of delivery date. Shipments received with visible damages or missing items must be reported to us within seven (7) calendar days of the delivery date.

We are only able to provide a full refund for unopened/unused products in factory new condition sold directly through our website.  All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be given a full refund. If you would like to return a used Silhouette machine Swing Design retains the right to charge a 25% Restocking Fee. All Grapthec items and all digital items are non-refundable. Please note, If you have purchased a USED machine, this item is non-returnable. 

Please contact customer service for a Return Merchandise Authorization and instructions on how to return the item.  Customer is responsible for return shipping expenses unless otherwise explicitly stated. Items must be returned to us with a trackable shipping service. Shipping and handling fees are nonrefundable.  A refund will be issued after our warehouse receives, inspects, and processes your return. Swing Design will refund the decided amount back to your method of payment. Please include your order number and your name with the return.

Silhouette America products are covered by their warranty.  For service or support on Silhouette America products including Cameo, Mint, and Curio please call 1-800-859-8243

All returns must be shipped to:
Swing Design 
152 Commonwealth Ave
Concord, MA 01742

Any item that is returned to sender due to an undeliverable address may be subject to a 10% restocking fee.

Damaged Items

If you receive an item that is damaged, please contact customer service.  We will replace it at no charge.  Silhouette America Products, including Cameo, Mint, and Curio should be returned to Silhouette America for a replacement 1-800-859-8243.  No returns will be accepted without a Return Authorization number provided by customer service. 



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