Special orders or direct shipments from the manufacturer are not eligible for return or refund unless the item has been deemed defective or damaged. It is the customer's responsibility to verify product details and compatibility before placing an order. Swing Design does not offer refunds and exchanged if incorrect items purchased due to user errors.
Preorders and orders for special products or direct shipments from the manufacturer may incur a cancelation fee of up to 15% if the order is canceled prior to shipping. Many manufacturers do not hold stock of larger equipment and base production upon received orders.