Manufacturer's Warranty Policy
for Procolored DTF and UV/UV DTF Printers

1. Warranty Coverage

1.1 Mainboard

• Mainboard for all dual-head printers are not covered by warranty. Customers may send them in for repairs at their own expense.
• Mainboard for any single-head printer is covered by a 6-month warranty period since printer shipment date. Within this warranty period, you are eligible for one replacement.

1.2. Print Head and Related Components

After warranty registration (completed by Procolored at the time of purchase), the following printheads are covered by a 6-month warranty period since printer shipment date, limited to one replacement: (L1800, R1390, L800, L805, TX800, XP600). Other print heads or components that contact with ink are not covered by warranty.

1.3 Warranty for Other Accessories

Other accessories are covered by a 12-month warranty period since shipment date of the Procolored printer.

1.4 Disclaimer

• The warranty for the ink-contact components requires the printer exclusively use Procolored inks. Warranty coverage does not include the printhead blockage resulting from the use of inks from other brands.
• The warranty for printer-related components is subject to the shipment date of a Procolored printer.
• The damage must not be caused by user negligence or misuse.
• The damage must be confirmed by our customer service team or engineers as non-user-induced.

2. Warranty Costs

If the component within warranty period is damaged within one month of printer receiving, we will bear the cost of component and covering the shipping fees. For damage reported after one month of printer receipt, we will cover the cost of component but will not cover the shipping fees.