eufyMake Warranty Policy
eufyMake Warranty Policy
1. eufyMake Warranty Policy
Limited Warranty
eufyMake provides a straightforward warranty that is processed in the most hassle-free manner possible. This warranty does not affect your legal rights under the laws and regulations of your country or region. The terms specified in this warranty shall be implemented to the extent permitted by the laws of your country or region. If the warranty period stated in this policy is not sufficient to meet the requirements of the laws in your country or region, your local policy and regulations shall take precedence.
How to Obtain Warranty Service
If your product fails to function properly within the warranty period, please email us at support@eufymake.com for after-sales service. Your email should include a valid purchase order number or other proof of purchase.
eufyMake will attempt to analyze and resolve your issue through online services. If the problem cannot be resolved remotely, you may be required to send the product to an authorized eufyMake service center in your region.
If the issue occurs within the warranty period, eufyMake will repair or replace the product at no cost, including all related shipping expenses. If the issue occurs outside the warranty period, the cost of repair or replacement and all associated shipping fees will be borne by the customer, subject to approval by eufyMake.
(Currently, repair terms apply to the United States, Canada, Europe, and the United Kingdom only.)
This Warranty Does Not Cover:
- Products or parts that are beyond the warranty period.
- Products purchased through unauthorized channels or resold by other buyers.
- Normal discoloration, wear, or consumption occurring through use.
- Faults or damage resulting from improper use, maintenance, or storage.
- Defects or damage resulting from installation, repair, modification, addition, or disassembly by any unauthorized agency or personnel.
- Damage resulting from unauthorized modification, disassembly, or removal of the enclosure.
- Products or components whose original identification information has been altered, changed, or removed.
- Failure to provide valid receipts or other documentation proving warranty status.
- Malfunction or damage caused by the use of unauthorized, non-standard, or unlicensed software.
- Damage caused by the use of unauthorized third-party parts or consumables.
- Damage resulting from virus infection, hacking, or other malicious acts.
- Damage caused by force majeure or unforeseen events.
- Damage occurring during transportation for return or repair.
- Defects not attributable to product quality.
- Products that do not operate uninterrupted or error-free.
Return and Replacement Process
| Order Status | Action Required |
|---|---|
| Order Placed |
• Send an email to support@eufymake.com • We will try to cancel your order and give you a refund • Please DO NOT request a chargeback, otherwise, the bank will charge you a handling fee |
| Order Delivered |
• Send an email to support@eufymake.com • We will help you with your return or replacement process • The product must fit the Conditions of Return and Replacement • You may need to pay a service fee and shipping cost |
Service Fees
| Product | Product Category | Return Policy | Service Fee |
|---|---|---|---|
| eufyMake UV Printer E1 | Main Part |
1. Within 30 calendar days of receipt 2. Customer pays return shipping for non-quality issues 3. Kickstarter customers subject to crowdfunding warranty policy |
Quality issues: 0% fee Non-quality issues: • Unopened: 0% • Opened but unused: 10% • Opened and used: 20% |
| Print Head / Accessories | |||
| DTF Laminating Machine | Main Part |
1. Within 30 calendar days of receipt 2. Customer pays return shipping for non-quality issues 3. Kickstarter customers subject to crowdfunding warranty policy |
Quality issues: 0% fee Non-quality issues: • Unopened: 0% • Opened but unused: 10% • Opened and used: 20% |
| Accessories and Wear Parts | |||
| Rotary Attachment | Main Part |
1. Within 30 calendar days of receipt 2. Customer pays return shipping for non-quality issues 3. Kickstarter customers subject to crowdfunding warranty policy |
Quality issues: 0% fee Non-quality issues: • Unopened: 0% • Opened but unused: 10% • Opened and used: 20% |
| Accessories and Wear Parts | |||
| Roll-to-Film Attachment | Main Part |
1. Within 30 calendar days of receipt 2. Customer pays return shipping for non-quality issues 3. Kickstarter customers subject to crowdfunding warranty policy |
Quality issues: 0% fee Non-quality issues: • Unopened: 0% • Opened but unused: 10% • Opened and used: 20% |
| Accessories and Wear Parts | |||
| Flatbed Platform | / | Within 30 calendar days of receipt |
• Unopened: 0% • Opened but unused: 10% • Opened and used: 20% |
| Ink Cartridge | / |
1. Within 30 calendar days of receipt 2. No returns once unboxed 3. Refunds only if unopened |
• Unopened: 0% • Opened: No refunds |
| Cleaning Cartridge | / |
1. Within 30 calendar days of receipt 2. No returns once unboxed 3. Refunds only if unopened |
• Unopened: 0% • Opened: No refunds |
| Air Filter | / | No returns once unboxed | Quality issues only: 0% |
| Adhesive Mat | / | No returns once unboxed | Quality issues only: 0% |
| Scraper Set | / | No returns once unboxed | Quality issues only: 0% |
| Maintenance Kit | / | No returns once unboxed | Quality issues only: 0% |
| Printing Substrate | / | No returns once unboxed | Quality issues only: 0% |
| UV Adhesion Promoters and Prep Pads | / | No returns once unboxed | Quality issues only: 0% |
Warranty Scope and Duration
| Product | Product Category | Warranty Period |
|---|---|---|
| eufyMake UV Printer E1 | Main Part | 12-Month |
| Print Head | 3-Month | |
| Accessories and Wear Parts | No Warranty: Free replacement if damaged upon receipt | |
| DTF Laminating Machine | Main Part | 12-Month |
| Accessories and Wear Parts | No Warranty: Free replacement if damaged upon receipt | |
| Rotary Attachment | Main Part | 12-Month |
| Accessories and Wear Parts | No Warranty: Free replacement if damaged upon receipt | |
| Roll-to-Film Attachment | Main Part | 12-Month |
| Accessories and Wear Parts | No Warranty: Free replacement if damaged upon receipt | |
| Flatbed Platform | / | 3-Month |
| Ink Cartridge | / | 12-Month (From date of manufacture) |
| Cleaning Cartridge | / | 12-Month (From date of manufacture) |
| Air Filter | / | No Warranty: Free replacement if damaged upon receipt |
| Adhesive Mat | / | No Warranty: Free replacement if damaged upon receipt |
| Scraper Set | / | No Warranty: Free replacement if damaged upon receipt |
| Maintenance Kit | / | No Warranty: Free replacement if damaged upon receipt |
| Printing Substrate | / | No Warranty: Free replacement if damaged upon receipt |
| UV Adhesion Promoters and Prep Pads | / | No Warranty: Free replacement if damaged upon receipt |
❗ Note 1: The warranty period is calculated from the date of receipt based on the invoice date. Please retain your invoice as proof of purchase. If a valid invoice cannot be provided, the warranty period will be calculated from the date of manufacture.
❗ Note 2: Print Head Warranty - The print quality of the print head will degrade to varying degrees depending on usage frequency, working hours, working environment, maintenance, and other factors.
❗ Note 3: Refurbished products are not eligible for warranty service due to cosmetic defects. The warranty period stated above applies only to new products.
2. eufyMake Care Plan Service Policy
30-Day Unactivated Refund Guarantee
If the eufyMake Care service has not been activated, a full refund can be requested within 30 days from the date of purchase.
Note: Once the eufyMake Care service is activated, refunds are no longer accepted.
How to Apply for Service
Go to the Order Center on the official website, click "Redeem," and follow the process to submit a claim for the damaged product. Once your claim is approved, we will send you a free replacement print head (limited to one free replacement print head per service period).
This service is only available in the USA, UK, Europe, and Canada.
3. eufyMake Studio Subscription Service Policy
No refunds will be accepted for virtual products under any circumstances.
❗ Please Note: This after-sales policy may vary based on local laws and regulations. eufyMake reserves the right to interpret and modify this warranty policy at any time.