Terms & Conditions

Shipping Information

The latest time to place an order on a business day is 9:00 am E.S.T, after which orders will be considered as placed on the next business day. Orders over $35 or more will qualify for free shipping within the Continental U.S. Please note we are closed on weekends.

Order Processing

Standard ground orders take 2-4 days to process and ship out (Monday- Friday). Any order containing an Oracal 150 ft roll will take 7-14 days to process and ship out. Any order placed on a Friday after 9:00 am E.S.T will ship out within 2-4 days of the following week. Please note we are closed on weekends.

Once your order has shipped an email with tracking information will be sent. Tracking may take 24 hours to update with information.

Delivery

Please allow 5-7 business days for delivery. For orders being delivered to Alaska or Hawaii please allow 7-14 days for delivery. 

Continental U.S.

  • Orders under $34.99 shipping within the contiguous United States will be charged  $5.95 for shipping and handling fees.
  • Orders $35 or over shipping within the contiguous United States will receive free shipping and handling.

Alaska & Hawaii

Orders shipping to Alaska or Hawaii will be charged an additional transportation charge.

  • Orders under $30 will be charged a total of $24.95 for shipping
  • Orders $25 or more will be charged $19.00 for shipping

Stock Availability

In Stock Items 

Although we try to keep all items offered on our website in stock, occasionally there may be an item that is unavailable. 

Pre-Order Items

Select items may be available to be reserved through pre-orders. Items for pre-order will reflect an expected in stock sate during the ordering process, they are subject to change. Once pre-ordered items are added to your cart a valid form of payment will be required to reserve this item. Orders that contain pre-ordered items will ship complete once all items are in stock.

Returns & Refunds

Returns

If you have purchased an item from our online store and wish to return it, you may do so within 30 days of purchase. We are only able to provide a full refund for unopened/unused products in factory new condition sold directly through our website.  If you would like to return a used Silhouette machine a 25% restocking fee will be applied. Please contact customer service for a Return Merchandise Authorization and instructions on how to return the item.  Return shipping charges are the responsibility of the customer. Items must be returned to us with a trackable shipping service. After we have received the item the original form of payment used for the purchase will be credited the amount paid for the item. Shipping and handling fees are nonrefundable. 

Silhouette America products are covered by their warranty.  For service or support on Silhouette America products including Cameo, Mint, and Curio please call 1-800-859-8243

All returns must be shipped to:
Swing Design 
152 Commonwealth Ave
Concord, MA 01742

Any item that is returned to sender due to an undeliverable address may be subject to a 10% restocking fee.

Damaged Items

If you receive an item that is damaged, please contact customer service.  We will replace it at no charge.  Silhouette America Products, including Cameo, Mint, and Curio should be returned to Silhouette America for a replacement 1-800-859-8243.  No returns will be accepted without a Return Authorization number provided by customer service. 

For Return Merchandise Authorizations call (978) 371-2211 

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